Privacy Policy
Last updated 1 June 2026. This is a general template provided for transparency and should be reviewed by qualified legal counsel before you rely on it.
PlanBuild.AI ("PlanBuild", "we", "us") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
- Account details — name, email, organisation and contact details you provide when you sign up.
- Assessment inputs — addresses and project details you enter to run a feasibility check.
- Usage data — log data, device and browser information, and how you interact with the platform.
- Payment information — processed by our third-party payment provider; we do not store full card numbers.
How we use your information
- To provide, operate and improve the platform and your reports.
- To connect you with builders, suppliers or professionals where you request it.
- To communicate with you about your account, updates and support.
- To meet our legal, security and fraud-prevention obligations.
Sharing your information
We do not sell your personal information. We share it only where you direct us to (for example, sending a quote request to a builder), with service providers who help us run the platform under confidentiality obligations, or where required by law.
Data security & storage
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Data is stored on secure servers; access is restricted to those who need it to deliver the service.
Your rights
You may request access to, or correction of, the personal information we hold about you, and you may ask us to delete it where we are not required to retain it. To make a request, contact us at privacy@planbuild.ai.
Cookies
We use essential cookies to keep you signed in and operate the platform. Where we use non-essential cookies, we will seek your consent and you can decline them.
Changes to this policy
We may update this policy from time to time. Material changes will be notified through the platform or by email.
Contact
Questions about privacy? Email privacy@planbuild.ai. See also our Terms of Use.